Privacy Policy

Last updated: April 23, 2026

Who We Are

Virtual Receptionist Philippines ("VRPH", "we", "our") is a virtual receptionist service that provides dedicated Filipino receptionists and CRM setup to US service businesses. Our contact email is info@virtualreceptionistphilippines.com.

Information We Collect

We collect information in two ways.

Information you give us directly: When you contact us or sign up for our service, we collect your name, business name, email address, phone number, and details about your business needs.

Information generated through service delivery: As part of providing receptionist services, we handle call logs, caller names and phone numbers, messages taken on your behalf, appointment records, and CRM data entered into your GoHighLevel account.

How We Use Your Information

• To set up and deliver your receptionist service
• To train your assigned receptionist on your business
• To send you daily call summaries and monthly performance reports
• To respond to your questions and support requests
• To invoice and process payments

We do not sell your information. We do not use your business data for marketing to third parties.

Third-Party Services

We use the following tools to deliver our service. Each has its own privacy policy.

• GoHighLevel — CRM platform where your client data and call records are stored
• Google Workspace — Email, documents, and internal communication

Data Retention

We retain call logs and CRM records for the duration of your service agreement plus 90 days after termination. After that period, your data is deleted from our systems on request. If you do not request deletion, we retain summary records for up to 12 months for internal quality review.

Data Security

We limit access to your business data to your assigned receptionist and VRPH management. Receptionists are trained on data handling before going live. Access is revoked immediately upon offboarding.

Your Rights

You have the right to:

• Request a copy of the data we hold about your business
• Request correction of inaccurate records
• Request deletion of your data after your service ends

To make any of these requests, email us at info@virtualreceptionistphilippines.com. We respond within 10 business days.

Changes to This Policy

We update this policy when our data practices change. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our service after a policy update constitutes acceptance of the revised terms.

Contact

Questions about this policy? Email info@virtualreceptionistphilippines.com.